PCCS 

Scope of Services:

PCCS Chimney Sweeps offers professional chimney cleaning and maintenance services. Our services include:

• Chimney Sweeping: Our team uses specialized equipment to remove creosote buildup, debris, and other blockages from your chimney to ensure safe and efficient operation.

• Chimney Inspection: We perform a thorough inspection of your chimney to identify any potential hazards or damage that may require repair or maintenance.

• Chimney Repair: If we identify any issues during the inspection, we will provide you with a detailed report of the recommended repairs, along with an estimate of the costs involved.

Limitations and Exclusions:

Please note that our services are limited to cleaning and maintaining residential & commercial chimneys and dryer vents. We do not provide services for pellet stoves or industrial boilers.

In addition, while we make every effort to identify potential hazards and damage during our inspections, we cannot guarantee that our services will prevent all chimney-related issues. We are not responsible for any damages or losses that result from the use of our services, except in cases of gross negligence or willful misconduct.

We hope this information helps clarify the scope of our services. Please feel free to contact us if you have any questions or would like to schedule an appointment.  817800-1773

Appointment Scheduling:

To schedule an appointment with PCCS Chimney Sweeps, please contact us via phone or email. Our business hours are Monday through Friday, 9:00 AM to 5:00 PM.

When you contact us, please provide us with your name, address, and contact information, as well as a description of the services you require. We will work with you to find a mutually convenient date and time for the appointment.

Cancellation and Rescheduling Policies:

If you need to cancel or reschedule your appointment, please contact us as soon as possible. We understand that unforeseen circumstances can arise, and we will do our best to accommodate your needs.

Please note that we require a minimum of 24 hours' notice for cancellations or rescheduling. If you cancel or reschedule the day of your appointment, we may charge a cancellation fee.

We hope this information helps you schedule an appointment with us. Please feel free to contact us if you have any questions or concerns.

Appointment Confirmations

At PCCS Chimney Sweeps, we strive to provide reliable and efficient appointment scheduling. As part of our commitment to ensuring timely and quality service, all appointments made with us will receive a confirmation check between 24-48 hours before the scheduled date.

In the event that we are unable to reach you during the confirmation check, we will attempt to contact you again. If we are still unable to confirm your appointment, we may need to reschedule for a mutually convenient date and time. Please note that a fee may be added to cancellations or reschedules made on the day of the appointment.

We appreciate your understanding and cooperation in helping us maintain a smooth scheduling process. If you have any questions or concerns regarding appointment scheduling, please do not hesitate to contact us.

Pricing and Payment:

At PCCS Chimney Sweeps, we offer competitive pricing for our professional chimney cleaning and maintenance services. Our pricing structure is based on the specific services you require and the size and type of your chimney.

To receive an accurate estimate, please contact us with your address and a description of the services you require. With the information provided we will attempt to provide you with a detailed quote, including any applicable taxes or fees, before scheduling the appointment.

Payment is due at the time of service. We accept cash, check, and major credit cards as forms of payment. If you prefer to pay by check, please make the check payable to PCCS .

We hope this information helps you understand our pricing and payment policies. Please feel free to contact us if you have any questions or concerns.

At PCCS Chimney Sweeps, we recognize that some of our clients may require financial assistance when undertaking larger chimney maintenance or repair projects. In line with our unwavering commitment to providing flexible and cost-effective services, we offer payment plans to help offset the costs associated with such projects.

The specific pricing strategy for each payment plan will be tailored to the size and scope of the project in question. When requesting a payment plan, our knowledgeable office staff will collaborate with you to determine a pricing strategy that aligns with your individual needs and budget.

We trust that this information provides insight into how our payment plans can help facilitate the financing of your chimney maintenance and repair projects. If you have any queries or would like to request a payment plan, please don't hesitate to reach out to us. We're here to help.

Privacy Policy for PCCS Chimney Sweeps:

At PCCS Chimney Sweeps, we are committed to protecting your privacy and personal information. This privacy policy outlines how we collect, use, and safeguard your information when you use our services.

Information Collection:

We collect personal information such as your name, phone number, email address, and service address when you contact us to request our services. We may also collect information about your chimney system and any issues you may be experiencing.

Information Use:

We use your personal information to provide the services you have requested, communicate with you about your service request, and send you promotional offers and updates if you have opted-in to receive them. We do not sell or share your personal information with third parties unless required by law or necessary to fulfill your service request.

Data Security:

We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers and encryption technology to safeguard your data.

Your Rights:

You have the right to access, modify, or delete your personal information at any time by contacting us. You may also opt-out of receiving promotional emails by clicking the unsubscribe link at the bottom of the email.

Changes to Privacy Policy:

We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. We encourage you to review this policy periodically for any updates.

Contact Us:

If you have any questions or concerns about our privacy policy or how we use your personal information, please contact us at:

Customer Responsibility:

At PCCS Chimney Sweeps, we strive to provide you with the best possible service. To help ensure the success of your appointment, we kindly request that you assist us in several ways.

Before we arrive, please clear any items or furniture that may be in close proximity to the chimney to allow for easy access. Additionally, if you have any pets, please ensure that they are secured in a safe location away from the work area.

During the appointment, we ask that you remain nearby in case we have any questions or require additional information. We also recommend that you take note of any observations or questions you may have about the state of your chimney, which can help inform any recommended maintenance schedules.

After the appointment, we kindly request that you allow for a 24-hour period for the chimney to settle before using it again. Additionally, we highly recommend that you follow any recommended maintenance schedules or additional instructions provided by our team to help keep your chimney in the best possible condition.

We thank you for your cooperation in helping us to provide you with the best possible service. If you have any questions or concerns about your responsibilities as a customer, please do not hesitate to contact us.

Intellectual Property:

PCCS Chimney Sweeps owns all intellectual property rights associated with our services, including but not limited to trademarks, logos, and the content displayed on our website. Any unauthorized use of our intellectual property is strictly prohibited and may result in legal action.

By accessing or using our services, you acknowledge and agree that PCCS Chimney Sweeps retains exclusive ownership of all intellectual property related to our services. You may not copy, reproduce, distribute, or otherwise use our intellectual property without our express written permission.

We take the protection of our intellectual property seriously and will take appropriate legal action against any individual or entity found to be in violation of our intellectual property rights.

If you have any questions or concerns about our intellectual property rights, please do not hesitate to contact us.

Termination:

PCCS Chimney Sweeps reserves the right to terminate our services under certain circumstances. These circumstances include, but are not limited to, the following:

• Non-payment: Failure to pay for our services in a timely manner may result in the termination of our services.

• Breach of contract: Any violation of the terms and conditions outlined in our contract may result in the termination of our services.

• Unsafe working conditions: If our team encounters unsafe or hazardous working conditions, we may terminate our services for the safety of our team members.

• Inappropriate behavior: PCCS Chimney Sweeps has a zero-tolerance policy for any form of inappropriate behavior towards our team members, including harassment, discrimination, or verbal abuse. Any such behavior may result in the immediate termination of our services.

If PCCS Chimney Sweeps terminates our services for any reason, you will be notified in writing and provided with an explanation for the termination. Any fees paid for services that were not started or completed will be refunded.

If you have any questions or concerns about our termination policy, please do not hesitate to contact us.

Dispute Resolution:

In the event of any dispute between PCCS Chimney Sweeps and a customer, we will work to resolve the dispute in a fair and timely manner. We encourage our customers to contact us directly to discuss any concerns or issues they may have with our services.

If a dispute cannot be resolved through direct communication, the parties may agree to mediation or arbitration as an alternative to litigation. Any such agreement must be in writing and signed by both parties.

If the parties are unable to agree on a dispute resolution process, any legal action must be brought in accordance with the laws of the state where the services were provided.

PCCS Chimney Sweeps values our customers and strives to provide exceptional service. We hope that any disputes can be resolved through open communication and mutual understanding.

If you have any questions or concerns about our dispute resolution policy, please do not hesitate to contact us.